Customer




SERVICE MATTERS

One of the guiding principles at Orion, from the very first day, has been the belief that we want to be "easy to do business with," but what does that entail?

It means we pride ourselves on finding solutions to our customers' needs; not simply providing a product. It means as a custom manufacturer, we understand our partners will come to us with "out of the box" requests. Instead of turning these away, it means instead that we engage, we embrace and we relish the opportunity associated with solving some of the industries most daunting level measurement challenges. With complementary skills, a shared vision, equal commitment and steady support, we believe we have the keys to a successful and prosperous partnership.

It means we are flexible. It means adapting, adjusting and accommodating to the needs of our partners because no two are the same and all have unique requirements. Have special requirements with testing? No problem. Special requirements with materials? With thousands of installations worldwide, Orion most likely already has the procedures to handle your request. Want something out of the ordinary in terms of invoicing, documentation or other non-product areas? Let us know. From determining your needs, to the production schedule, we collaborate with our customers throughout the entire process to ensure all of the requirements, specifications, materials, dimensions and special requests have been met before any product arrives at your facility.

"Easy to do business with" isn't just a statement; It is a belief system and Orion Instruments makes a daily commitment to deliver on this promise to our partners. The confidence and trust our partners have placed with Orion Instruments is evidenced not only by our growth, but by the many awards Orion has won from industry groups. Come see exactly what being "easy to do business with” is all about at Orion Instruments.
 

   

 

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